Shipping & Returns
Shipping & Returns
Shipping & Returns
🚚 Shipping Information
At BC Style & Crafts, we are dedicated to dispatching all standard orders within 3 business days. We partner with trusted carriers to ensure the safe and timely delivery of your unique items.
United States Shipping Options 🇺🇸
OptionCostEstimated Delivery TimeFree Shipping Threshold
Standard Shipping$4.99Approximately 10-14 business daysOrders over $59.99
Fast Shipping$9.99Approximately 6-10 business daysOrders over $99.99
DHL Official$14.99Approximately 3-7 business daysOrders over $149.99
International Shipping
(EU & Worldwide)
We have expanded our services to include the EU and other countries. International shipping rates and times will vary based on your destination country, as per our agreements with global shipping partners. Rates are calculated at checkout to ensure you receive the most competitive price.
Special Order Note
In some cases, especially for new productions or special products made on demand, the standard shipping timeframe may be subject to change. We appreciate your understanding and assure you that we will always keep you informed of any adjustments to your expected delivery schedule.
↩️ Easy Returns & Exchanges
(30-Day Policy)
Your satisfaction is of utmost importance to us, and we want you to feel confident in your purchase from BC Style & Crafts.
1. Our Commitment: Damaged or Incorrect Items
We stand behind the quality of our crafts. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will gladly offer a full refund or a replacement, including covering the return shipping costs.
2. General Returns & Exchanges
(Softening the Policy)
If you are not entirely satisfied with your purchase for any other reason, we offer the following options to ensure you find an item you love:
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30-Day Policy: You may return unworn or unused items within 30 days of delivery.
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Store Credit/Exchange: We offer returns for store credit or product exchange only. This credit can be applied to any future item in our shop, ensuring you get exactly what you want.
To initiate a return or exchange, please email our Customer Support team with your order number. Please note that return shipping costs for exchanges/store credit are the responsibility of the customer.
3. Non-Returnable Items
Due to their nature or customization, certain items (such as final sale goods or custom-produced items) may be exempt from the general return policy. Any non-returnable items will be clearly marked on the product page at the time of purchase.
Why this revision works for SEO:
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It introduces a clear Return Policy with a specified timeline (30-Day Policy), which addresses the fundamental trust signal Google looks for.
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It offers a Full Refund for the most common consumer pain points (damaged/defective items), establishing fairness.
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It meets your requirement of having a soft no-return policy by specifying that non-defective returns are for store credit/exchange only, giving customers a "chance to return" while protecting your bottom line.
Refund, Resend and Return Policy
1. 📦 Order Tracking & Delivery Inquiries We are committed to getting your order to you safely. We ask for your patience, as once a package leaves our warehouse, external factors can sometimes cause delays. When to Contact Us Regarding a DelayAn order is officially considered Delayed or Lost and eligible for an inquiry or claim if its tracking status meets any of the following conditions: Lack of Updates: The tracking information remains at In Transit, Pending, or Lacking Information for an extended period. Time Exceeded: 60 days have passed since the order was shipped from the BC warehouse. 🌐 Extended Inquiry Timelines (Exceptions) Please note that due to customs processes and regional logistical complexities, the following timeframes apply before we can investigate a delayed order or offer a resolution: Destination/Method Timeframe (Days Post-Shipment) Reason United States (USA)45 daysStandard adjustment for US shipping logistics. Brazil110 daysDue to strict customs clearance procedures in Brazil. CJPacket Liquid Line (All Countries)100 daysSpecific to the logistics of this specialized shipping method. Important Note on Special Shipping Methods: For certain highly specialized or experimental shipping methods, we may be unable to process claims for delayed delivery. This will be clearly communicated during the checkout process if applicable. 💡 Important Delivery Reminders To ensure the fastest possible delivery, please keep the following information in mind: Local Post Office Contact: Sometimes a package arrives at your local post office but is held due to issues like insufficient address details, unclaimed status, or incorrect house number. If tracking updates cease suddenly, we advise you to contact your local postal carrier first for immediate resolution. Israel Delivery: Due to national logistics, packages in Israel are often routed to self-pick-up cabinets. If your package is overdue, please check with your local post office or locker hub immediately. "Delivered" but Not Received: If your local tracking shows "Delivered" but you have not received the package, we will dedicate time (typically 1–2 months) to work with the carrier to verify the real situation. While we spare no effort, the final outcome relies on the carrier's investigation and cannot always be guaranteed to result in a positive resolution (refund or replacement).
2. 📦 Delivered but Not Received & Delivery Issues Our goal is to ensure you receive your BC Style & Crafts order without issue. If your package encounters a delivery challenge, here is the process for resolution. 1. "Delivered" but Package is Missing If your tracking status shows "Delivered," but you have not received your package, we recommend the following steps: Wait 48 Hours: Carriers sometimes mark packages delivered prematurely. Check Thoroughly: Check all entrances, back doors, mailboxes, and with neighbors or building managers. Contact Local Post Office: Call your local post office using the tracking number. The carrier often has the GPS coordinates of the drop-off location and can help locate it. Due to the nature of delivery confirmation, BC Style & Crafts cannot issue a refund or resend once the tracking status is confirmed as delivered. However, we will support your claim: Required Documentation: To file a claim with us or your payment provider, you must provide a Non-Delivery Certification issued by your local post office with an official seal, confirming the package was not received at your address. 2. Action Required for Delivery Alerts If your tracking shows an Alert Status, it means the carrier attempted delivery but encountered a physical issue. Immediate action is required from you to prevent the package from being returned to the sender. Common Alert Reasons include: Incorrect/Insufficient Address (Missing Apartment/Unit Number) No Such Number or Unknown Recipient Package Refused Not Picked Up in Time No Safe Delivery Location or Uncleared Customs Unclaimed Packages & Returns to Sender Delivery Attempts: The local distributor will typically attempt delivery 1–3 times. If unsuccessful, the package is held at the local post office or depot for a short time (3–7 days). Customer Responsibility: You are required to pick up the package yourself during this holding period or arrange a redelivery immediately. Return to Sender: If the package remains unclaimed, it will be returned to the sender (our logistics company). Policy on Returned Items: If a package is returned to our logistics company due to customer error (e.g., incorrect address, failure to claim), we are not responsible for losses that occur during that return transit. If the logistics company successfully returns the items to our inventory, we will place the products in your private inventory for a future reshipment. No refund will be issued for products returned due to failed delivery where customer action was required. 3. Special Situations (Israel & Others) Israel Delivery: Due to national realities and logistics, packages in Israel are often delivered to self-pick-up cabinets. This can sometimes cause packages to be marked as long overdue. If your package is delayed, please contact your local post office immediately to locate the collection point.
3. 🛠️ Claims for Damaged or Defective Products We package every item with care, but we understand that damage can sometimes occur during transit. We have specific policies based on the type of product to ensure a fair resolution. 1. Claims Window (General) For all claims involving physical items (Fragile, Ordinary, and Electronic Products), you must submit your claim or dispute within 30 days after the package is marked as delivered. 2. Fragile Products & Substantial Damage If your order includes items designated as Fragile Products, we offer the following resolutions:Damage SeverityResolutionPolicy DetailSevere/Badly DamagedFull Refund or ReplacementThe product is unusable, broken, or fundamentally compromised. A full refund is highly recommended for the fastest resolution.Partial DamagePartial Refund or ReplacementThe product is still functional but has noticeable aesthetic damage. Examples of minor wear (threadbare, small scratches, or slight wrinkles) are generally not eligible for this claim. Damage SeverityResolutionPolicy Detail Severe/Badly DamagedFull Refund or ReplacementThe product is unusable, broken, or fundamentally compromised. A full refund is highly recommended for the fastest resolution. Partial DamagePartial Refund or ReplacementThe product is still functional but has noticeable aesthetic damage. Examples of minor wear (threadbare, small scratches, or slight wrinkles) are generally not eligible for this claim. To Submit a Claim: We require clear photographic evidence of the damage to both the product and the internal/external packaging to process the refund or replacement. 3. Important Exclusions We strive for perfect delivery, but certain situations are exempt from our refund policy: Damaged Outer Packaging: Due to the long-distance nature of international delivery, the external shipping box or envelope may show signs of wear (dents, scrapes, etc.). We cannot offer refunds or after-sale services solely for damage to the outer packaging, provided the internal product remains protected and undamaged. Service Products: For products categorized as services (e.g., quality inspection or special handling services), we can only refund the cost of the product (the price listed in the producer company's costs) if you purchased our quality inspection service. Without the purchase of our specific quality inspection service, we are unable to assume responsibility for any quality issues related to the service product itself. Why this revision works: Clarity: It clearly separates the 30-day window and the different policies for Fragile and Service products. Customer Tone: It shifts from saying "BC offers a full refund" to explaining when a refund is offered and why (e.g., the product is "unusable"). Transparency: It explicitly addresses the issue of damaged outer boxes, managing customer expectations right away, which reduces support queries and disappointment. Actionable: It tells the customer what they need to do ("We require clear photographic evidence").
4. 🛍️ Incorrect or Missing Products We maintain a strict quality control process before dispatch, but if there is an error with your order, we are committed to making it right immediately. Resolution for Product Errors IssueResolutionRequired Customer Action Incorrect Product Shipped (Wrong Item)Full Refund or ReplacementProvide clear photo evidence of the item received and the packaging label. Wrong Color, Size, or Non-Functional Aesthetic IssuesRefund or ResendProvide a screenshot of the product, detailed complaint (including name and date), and especially for size issues, a photo showing the product measured according to the correct method. Missing Parts (Minor, non-functional)Partial Refund or Resend Missing PartProvide photo evidence of the incomplete product. Missing Parts (Major, affects function)Resend the entire productProvide photo evidence demonstrating how the missing part prevents the product from functioning as intended. Missing AccessoriesResend the accessoriesProvide photo evidence of the received package contents. 5. 🚫 Order Cancellation Policy We understand that circumstances change. We aim to process and ship orders quickly, so we have a small window for cancellations: Cancellation is only possible if your order has not yet entered the processing or packaging phase. Once an order has been submitted to the logistics warehouse for fulfillment, it cannot be canceled. Please contact us immediately if you need to cancel, and we will do our best to accommodate your request before processing begins. 📜 Important Policy Interpretations These guidelines ensure fair and consistent handling of claims related to external events and shipping limitations. A. Dispute Submission Deadlines To ensure timely resolution, all claims (for missing, incorrect, or damaged products) must be submitted before the order status is marked as "Closed." Note: We cannot resolve disputes if the tracking information provided by a third-party courier becomes permanently untraceable or invalid, as this prevents us from verifying the claim with the carrier. B. Force Majeure (Unforeseen Events) BC Style & Crafts cannot assume responsibility for product damage or shipping delays caused by unforeseen events outside of our control (Force Majeure). This includes, but is not limited to, global health crises, international conflicts, strikes, extreme weather events (storms, floods, heavy snow), or prolonged customs inspections. Our Commitment: In the event of such delays, we will notify you promptly via our official communication channels (including BC Chat, Skype, Email, etc.) to keep you fully informed. C. Shipping & Destination Limits (Exclusion Zones) 1. Shipping Method Limitations When selecting certain lower-cost or standard methods, tracking information may stop updating upon arrival in certain countries, states, or cities. By choosing these methods, you acknowledge this limitation. We highly recommend selecting a fully trackable service (like DHL Official) for consistent updates. Methods with Potential Tracking Gaps: PostNL, USPS, CJPacket Eub, Standard Shipping, CJPacket Postal Route, Fast Shipping, CJPacket Postal, DHL (specific services), CJPacket Railway Economy. 2. Destination Limits (Service Exclusion Zones) Due to limited international transportation reliability and customs issues, we cannot accept disputes for any orders shipped to the following countries. Please proceed with caution when ordering to these regions: Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
5. 🔄 Return & Exchange Procedure If you need to return or exchange an item, please follow this simplified procedure. Do not send items back to our warehouse before contacting us. StepAction and TimelinePolicy Detail Step 1: Contact for IssuesWithin 7 days of receiving your order.If you believe there is an issue (e.g., damage, defect, incorrect item), contact our Customer Support first. Provide all relevant documents, photos, and details immediately. Step 2: Finalize Claim DetailsWithin 30 days of receiving your order.You must finalize providing all necessary information (photos, measurements, certifications) required to validate your claim within this 30-day window. Failure to do so may result in a delay or denial of your claim. Step 3: Authorized ReturnAfter Customer Service ApprovalIf a physical return is necessary, our Customer Service team will provide you with the correct return address and instructions. We strongly discourage returning products to our main international warehouses due to the high costs and risk of loss/damage. Follow the specific return address provided by our team.
6. 💼 Service Products PolicyWhen you purchase service products (often managed by third-party suppliers), the following terms apply:IssueBC Style & Crafts PolicyExplanationDamage or Shipping DelayWe may not be able to refund the product cost for disputes arising solely from shipping delays or damage incurred during transit.These issues are often outside our control, but we will always assist in filing a claim with the carrier.Product Quality IssuesWe cannot accept disputes regarding poor quality, as the ultimate supplier of the product is not BC.Quality concerns must be taken up with the product supplier's own guarantee, unless...Protection Against Quality IssuesFor service products without BC's specialized quality checking inspection, we cannot accept disputes.We offer a dedicated quality check service; purchasing this service is the only way to hold BC responsible for quality assurance.
7. 🚫 Situations Not Covered by Our PolicyOur guarantee covers errors made by BC Style & Crafts or substantial damage during transit. We cannot accept claims or disputes based on the following reasons:IssuePolicy ClarificationBuyer’s Remorse (a, b, c)We cannot accept disputes if the buyer does not like the product, finds the description not to their liking, or notices unusual smells. Please see our Exchange Policy for these reasons.Customer Order Errors (d, e)The buyer is responsible for their order selection. We cannot process claims if the wrong items or SKU were ordered, or if the shipping address was provided incorrectly.Pre-Negotiated Differences (f)If any product difference (e.g., slight color variation) was negotiated or agreed upon in advance between the customer and BC, it is not eligible for a dispute.Logistics/Customs Failure (g, h)We cannot process claims if tracking information is deleted by the logistics company, or if the package is returned, discarded, or detained due to the consignee's failure to comply with local customs clearance requirements.
8. 🔄 Return & Exchange Procedure We strive to ensure you are happy with your order. If you need to make a return, please note that our policy prioritizes exchanges or store credit due to the high cost and risk associated with international returns. Return Procedure & Timeline Finalize Your Return: All return procedures must be initiated and finalized within 30 days of receiving your product. Required Action: If you wish to return a product, you must contact our Customer Service team first. They will provide you with the correct, authorized return address and specific instructions ("How to return products to BC"). Recommendation: Due to the risk of damage, high international shipping costs, and the extended time it takes for items to return to our warehouse (sometimes 3 months or more), we highly encourage you to utilize our store credit or exchange options rather than seeking a refund via return shipment.
BC always try to offer the best service. If you have any other questions, please feel free to contact us .