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Shipping & Returns

BC Style & Crafts

Shipping Policy

At BC Style & Crafts, we provide nationwide shipping within the USA with a flat rate of $4.99 for our Standard Shipping option.

Enjoy free shipping on all orders exceeding $59.99!

For a quicker delivery, opt for our Fast Shipping at $9.99, taking approximately 6-10 business days.

 

It's free for orders surpassing $99.99.

 

Alternatively, choose our DHL Official option for $14.99, ensuring delivery in approximately 3-7 business days, and enjoy complimentary shipping on orders over $149.99.

At BC Style & Crafts, we are dedicated to dispatching all standard orders within 3 business days. We partner with trusted shipping carriers to ensure the safe and timely delivery of your items.

Please note that starting January 1st, 2024, we have expanded our shipping services to include the EU and other countries. However, shipping rates may vary depending on the destination country, as per our agreements with shipping companies. We strive to provide the most competitive rates for each location.

In some cases, especially for new productions or special products produced on demand, the standard shipping timeframe may be subject to change. We appreciate your understanding in such circumstances and assure you that we will keep you informed of any adjustments to the shipping schedule.

Your satisfaction is of utmost importance to us. If you have any questions or need further clarification about shipping rates or timelines, please do not hesitate to contact us. We're here to assist you!

Refund, Resend and Return Policy

5. Return Policy Products can be returned to the address provided by the BC customer service team. However, we do not suggest returning products to our warehouses due to high international shipping costs and the risk of loss or damage. If you wish to return a product, please follow these steps: How to return products to BC. a. Please finalize return products within 30 days of receiving them. b. If you believe there is an issue with your product, please contact our customer support within 7 days of receiving your order. Provide all relevant documents, photos, or details regarding the issue. Failure to finalize providing all details required for the product that you think has an issue within the 30-day timeframe may result in a delay or denial of your claim. 6. Service Products Service products are subject to the following terms: a. BC may not refund the product cost for disputes arising from products damaged or delayed in shipping. b. BC may not accept disputes arising from bad quality, as the supplier is not BC. c. BC may not accept disputes for service products without BC's quality checking inspection. 7. Unacceptable Disputes BC shall not accept any unreasonable disputes, including but not limited to: a. The buyer does not like the product. b. The product description is not accurate. c. Products smell unusual. d. The buyer ordered the wrong items or SKU. e. The shipping address was provided incorrectly. f. Product differences were negotiated in advance. g. Tracking information was deleted by logistics companies or local post offices. h. Packages were returned, discarded, or detained due to the consignee's failure to comply with customs clearance in line with the foreign trade policies of certain countries.

1. Orders Delayed Orders are considered delayed under the following circumstances: Lack of tracking information In transit Pending Expired 60 days after orders departed from BC warehouse. Please note that the following countries and shipping methods may have different timelines: a. For orders shipped to the USA, it will be counted 45 days after orders departed from BC. b. For Brazil, it is after 110 days counting from the date that order departed from BC due to the strict customs clearance in Brazil. c. For CJPacket Liquid Line to all countries, BC will deal with your dispute for delayed orders after 100 days counting from the date that order departed from BC. d. For some special shipping methods, BC cannot deal with your disputes. (See the following important interpretation) Notes: Sometimes, the order has arrived at the nearest post office to the buyer but is pending due to insufficient address, package unclaimed, no such number, etc. Clients are advised to contact the local post office for delivery. Due to national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self-pick-up cabinets, which may lead to packages being long overdue. Clients are advised to contact the local post office for delivery. Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, BC will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

2. Orders not Received BC will not process a refund or resend if the tracking information shows that the order has been delivered. a. If you do not receive the package, you must provide a non-delivery certification issued by the local post office with an official seal. b. Tracking information alert: The tracking information shows an Alert, with the following possible reasons: Incorrect/insufficient address. No such number. Unknown recipient. Refused. Not picked up in time. No safe delivery location. Uncleared customs. Others. Notes: a. The local distributor will attempt delivery 1-3 times based on the actual situation. If the package remains unclaimed during this period, it will be returned to the local post office for storage for 3-7 days. You are required to pick up the package yourself during this time. Failure to do so will result in the product being returned to the sender, our logistics company. BC takes no responsibility for products lost during the return process. b. If the logistics company offers a return service to China, BC will place the products in your private inventory and will not issue a refund upon receiving the returned items. c. BC cannot offer a refund or resend for undelivered orders or packages destroyed by logistics companies if you fail to process them.

3. Products Damaged (Fragile Products) BC offers a full refund or replacement if Fragile Products packages arrive badly damaged. BC offers a partial refund or replacement if packages arrive partially damaged (except for thread, slightly wrinkled, small scratches, etc.). Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, BC cannot offer any refunds or other after-sale services due to the long-distance international delivery. c. For ordinary and electronic products, you must complain or open a dispute within 30 days after packages are delivered. d. For service products, BC refunds you the cost of the product, which is the price in the producer company's costs list, if you have BC quality inspection service. Otherwise, BC will not take any responsibility for them. (See the following important interpretation > Service products)

4. Incorrect or Missing Products BC has a strict quality control process before products are dispatched. BC will handle incorrect or missing products as follows: a. For incorrect products, BC offers a full refund or replacement. b. For products with the wrong color, size, or other non-functional issues, BC offers a refund or resend if you provide a screenshot of the product, a complaint including name, content, and date. c. For missing parts that do not affect product function, BC may offer a partial refund or resend the missing part. For missing parts that affect product function, BC will resend the entire product. d. For accessories, BC will resend the accessories. Notes: For size problems, BC appreciates it if you can measure the product according to the correct measurement method and provide a photo of the measurement. Then, our dispute team will quickly address your disputes. 5. Orders Cancellation Important Interpretation Deadline for Opening Dispute: You cannot open a dispute if the order status is closed. Your dispute cannot be resolved if tracking information from a third party is untraceable. Force Majeure: BC takes no responsibility for any product damage or shipping delay caused by acts of god, including but not limited to epidemics, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. However, BC will notify you via BC Chat, Skype, Email, Line, WhatsApp, etc. Shipping Method Limits: Some shipping methods are not trackable when orders arrive in certain countries, states, or cities. BC lists these shipping methods in advance and will not accept any disputes when you choose these shipping methods to some countries. This includes: PostNL USPS CJPacket Eub Standard Shipping CJPacket Postal Route Fast Shipping CJPacket Postal DHL CJPacket Railway Economy Notes: When choosing certain shipping methods, remote addresses will incur additional costs. Destination Limits: Due to limited international transportation, BC will not accept any disputes when your orders are shipped to the following countries: Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

5. Return. Products can be returned to the address BC customer service team will provide you only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes sometimes at least 3 months to arrive at our BC Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. a. If you indeed want to return the products, please follow these steps: How to return products to BC. b. Please return products within 30 days after receiving products. 6. Service Products. Service products apply to the following interpretation. a. Any disputes arising from products damaged or shipping delayed, BC may not refund the product cost. b. Any disputes arising from bad quality, BC may not accept as the supplier is not BC. c. For service products without BC's quality checking inspection, BC may not accept the disputes. 7. Unacceptable Disputes. BC shall not accept any unreasonable disputes, including but not limited to: a. The buyer does not like it. b. The product description is not real. c. Products smell unusual. d. The buyer ordered the wrong items or SKU. e. The shipping address was provided incorrectly. f. Product difference was negotiated in advance. g. Tracking information deleted by logistics companies or local post offices. h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

BC always try to offer the best service. If you have any other questions, please feel free to contact us .

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